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Shipping Policy

At Spiral Games Merch, we work hard to ensure your order is produced, packaged, and delivered as quickly as possible. Since many of our products are made on demand, processing and shipping times may vary depending on the item, order volume, and delivery location.

How long is your processing and production time?

Most print-on-demand orders are processed and produced within 1–6 business days before being shipped.

Some products may require additional production time due to their materials, design complexity, or manufacturing process. We always aim to complete and dispatch orders as quickly as possible while maintaining product quality.

Please review all product descriptions, sizing information, and your order details carefully before completing your purchase.​

Do you ship worldwide?

Yes, Spiral Games Merch ships worldwide.

Please note that some countries or regions may have restrictions on international deliveries. Customers are responsible for ensuring that their country allows imported goods before placing an order.

What shipping methods do you use?
 

We use reliable international shipping carriers to ensure your order arrives safely and efficiently.

Shipping methods may vary depending on your location, product type, and order size. Once your order has been shipped, you will receive tracking information so you can follow your package’s journey.

How long does shipping take?
 

International shipping typically takes approximately 5–15 business days after your order has been produced and dispatched.

Please note that delivery times are estimates and may vary due to circumstances outside of our control, including:

  • Customs processing delays

  • Local holidays

  • Weather conditions

  • Courier delays

  • Incorrect shipping information provided by the customer

While we cannot control these delays, we will always do our best to assist you if an issue occurs.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

You can use this tracking information to monitor your package’s progress. If you have any issues with tracking your order, please contact our support team and we will be happy to assist.

What if I haven't received my package?

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the issue.

Delivery delays can occur due to:
Incorrect or incomplete shipping addresses

  • Incorrect contact information

  • Failed delivery attempts

  • Customs delays

  • Courier disruptions

  • Other circumstances outside of our control

     

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Please ensure that all shipping details are correct before completing your purchase. Spiral Games Merch cannot be held responsible for delays caused by incorrect information provided by the customer.

What if my package is lost or damaged?

If your package arrives damaged, please contact us within 7 days of receiving your order and provide photos of the damaged item and packaging.
 

If your package is confirmed to be lost during transit, we will work with the shipping carrier to investigate the issue and determine the best possible solution.
 

Customer satisfaction is important to us, and we will always do our best to resolve any shipping-related issues.

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