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Refund Policy

At Sprial Games Merch, every item is made to order and produced with care to meet high-quality standards. We take pride in ensuring every order is carefully crafted before it reaches you.

Refund Policy - the basics

Because our products are made to order, all sales are final.
We do not accept returns, exchanges, or refunds for:
 

  • Change of mind

  • Incorrect size selection

  • Accidental orders

  • Personal preference

  • Items that match the order placed but are no longer wanted

Please review all product descriptions, sizing information, and your order details carefully before completing your purchase.​

Faulty, Damaged, or Incorrect Items

If your order arrives:
 

  • Damaged during shipping

  • With a manufacturing defect

  • Incorrectly produced (such as the wrong item, size, or design)

  • Missing items or components

please contact us within 7 days of receiving your order.
 

To help us assess your claim, please include:
 

  • Your order number

  • Clear photographs showing the issue

  • A brief description of the problem

Once we receive your request, we'll review the information and submit your claim to our production partner for assessment. If the issue is confirmed to be the result of a manufacturing or fulfillment error, a replacement or refund may be issued, subject to their approval.

Product Variations

 

We strive to represent our products as accurately as possible. However, the images displayed on our website are digital mockups and are intended for illustrative purposes only.
 

Because each item is produced individually, minor variations in color, print placement, garment measurements, and overall appearance may occur between the mockup images and the finished product. Colors may also appear differently depending on your device or screen settings.
 

These minor variations are normal and are not considered defects or grounds for a refund, return, or exchange.

Product Variations

 

Refunds or replacements will generally not be approved for:
 

  • Change of mind or buyer's remorse

  • Incorrect size ordered by the customer

  • Minor variations in color, print placement, or garment measurements

  • Incorrect shipping information provided during checkout

  • Damage caused after delivery through misuse, washing, or alterations

  • Claims submitted more than 7 days after delivery for damaged, defective, or incorrect items

Contact Us

If you believe there's an issue with your order, please contact us as soon as possible. We'll work with you to review your claim and do our best to resolve any genuine manufacturing or fulfillment issues promptly.

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